Privacy Policy

This Privacy Policy explains how Jokersino Casino collects, uses, shares, and protects personal information when you use our website and create or maintain an account. It applies to all users and to all personal data processed in connection with our services. We aim to be clear about your rights and how we handle your information.

Information We Collect

We collect information that helps us provide, secure and improve our services. This includes:

Account information: name, email address, password, date of birth and other details you provide when registering.
Identity and verification data: government‑issued ID, proof of address or other documents we request to verify identity and comply with legal obligations.
Contact and communications: messages between you and our support team, preferences for receiving notifications and marketing (where you consent).
Usage and gameplay data: information about your interactions with our site and services, such as games played, session times and settings.
Technical and device data: IP address, device identifiers, browser type and version, operating system, and site performance data.
Location data: approximate location data derived from IP address or other technical means to help enforce geographic restrictions and legal requirements.
Cookies and tracking: identifiers used by cookies and similar technologies for analytics, functionality and advertising purposes.

How We Use Your Information

We use personal information to operate the service, to protect users and to meet our legal duties. Key uses include:

Creating and managing your account and providing customer support.
Verifying identity and preventing abuse, fraud or other illegal activity.
Complying with legal and regulatory obligations and responding to lawful requests from authorities.
Improving, personalizing and maintaining the website and user experience.
Operating responsible use tools and monitoring account activity for safety and compliance.
Conducting analytics and reporting to understand site usage and performance.
Providing marketing communications where you have consented, and honoring your preferences about such communications.

Legal Basis for Processing

Where required by applicable law, we will rely on one or more of the following legal bases to process your personal data:

Performance of a contract: to provide the services you request and to manage your account.
Legal obligation: to comply with laws and regulatory requirements.
Legitimate interests: for security, fraud prevention, service improvement and ensuring the integrity of our platform, provided your rights are not overridden.
Consent: where you have given clear permission for specific uses such as marketing or certain cookies. You may withdraw consent at any time.

Sharing and Disclosure of Information

We may share personal data with third parties when necessary to provide the service or to meet legal obligations. Typical recipients include:

Service providers and partners who perform services on our behalf (such as hosting, analytics and customer support). We require these providers to protect your data.
Regulators, courts or law enforcement when required by law or to respond to lawful requests.
Professional advisors, auditors and other parties involved in legal or compliance matters.
Potential buyers or other parties in connection with a business transfer, merger or reorganization; any such transfer would be subject to safeguards and notice to affected users when required.

International Data Transfers

Your personal data may be transferred to and processed in countries other than the country where you live. When transfers occur, we take steps to ensure an adequate level of protection such as using standard contractual clauses, relying on adequacy decisions where available, or other approved safeguards.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary by data type and legal requirements. In general, account information is retained while your account is active and for a period after account closure as required for compliance and recordkeeping.

Your Rights

Depending on your local law, you may have the following rights in relation to your personal data:

Right to access and receive a copy of the personal data we hold about you.
Right to request correction of inaccurate or incomplete data.
Right to request erasure of personal data (subject to legal or contractual exceptions).
Right to request restriction of processing in certain circumstances.
Right to object to processing based on legitimate interests or for direct marketing.
Right to data portability where applicable.
Right to withdraw consent at any time for processing based on consent.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before processing requests. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide essential site functions, remember your preferences, and gather analytics to improve the service. Cookie categories include:

Strictly necessary: required for core functionality.
Functional: remember choices and improve usability.
Analytics: help us understand site usage and performance.
Marketing: used for advertising and promotion where you have consented.

You can manage cookie preferences in your browser or through any preference tools we provide. Blocking cookies may affect functionality.

Automated Decisions and Profiling

We may use automated systems to help detect risk, prevent abuse, and tailor the site experience. These systems may involve profiling based on account activity and technical data. If automated processing has legal or similarly significant effects on you, you have rights to request human review and to challenge the decision. Contact [email protected] to request such a review.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration or destruction. Measures include encryption for data in transit, access controls, monitoring and staff training. No system is completely secure; we will notify you and regulators of data breaches where required by law.

Children and Age Limits

Our services are intended for users who meet the minimum legal age in their jurisdiction. We do not knowingly collect personal information from children who are under the applicable legal age. If we become aware that we have collected information from a person below the required age, we will take steps to delete that information.

Third‑Party Sites and Content

The site may contain links or integrations with third‑party sites and services. This Privacy Policy does not apply to third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on the site and, where appropriate, communicated to you by email. Your continued use of the service after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

[email protected]