Customer Service - Municipal Accessibility Support Program

A person who uses a wheelchair is borrowing a Hippocampe from a municipal recreation equipment loan program in Antigonish County.

Photo credit: Government of Nova Scotia.

pdf Disability Etiquette (398 KB)
Developed by the World Institute on Disability.
pdf Employee Guide to Ensuring Accessible Customer Service (2.78 MB)
Developed by the City of Brandon, Manitoba.
pdf Customer Communications Toolkit for the Public Services a Universal Design Approach (3.66 MB)
Developed by the Centre for Excellence in Universal Design.
pdf Checklist Accessible Customer Service Municipalities 2021 (309 KB)
Developed by the Government of Manitoba to support municipalities meet the Accessibility Standard for Customer Service in accordance with The Accessibility for Manitobans Act.